SuccessKPI Pricing Overview

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BI & Analytics

Starting at $15.00

1 Agent Per Month

Bring ALL your contact center data sources together under one roof, and sharpen your insight.

Speech & Text + QM

Starting at $30.00

1 Agent Per Month

Get deep understanding of what's happening in your contact center, and take action to drive business results.

Power

Starting at $45.00

1 Agent Per Month

Analytics plus quality management tools to achieve a comprehensive closed loop from insight to action.

Empower

Starting at $60.00

1 Agent Per Month

Achieve a comprehensive closed loop from insight to action plus real-time guidance and automation.

Choose the right plan for you and supercharge your customer experience.

SuccessKPI has 4 pricing editions, from $15 to $60. Look at different pricing editions below and see what edition and features meet your budget and needs.

Pricing information for SuccessKPI is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase SuccessKPI must be conducted with the seller.

Note: All plans reflect prepaid annual commitment. Speak to sales for custom plans.

Pricing information was last updated on January 29, 2026

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SuccessKPI Pricing Reviews

(2)

Terry L.

Director, Customer Experience

Small-Business (50 or fewer emp.)

3/5/2026

"Seamless Implementation and Powerful Data Insights with a True Business Partner - SuccessKPI"

5/5

What do you like best about SuccessKPI?

SuccessKPI's products allow contact center leaders to easily dive into the voluminous data that lives within their business. Their implementation process is seamless and ongoing support makes them more than a vendor; they are a trusted business partner. They don't sell software. They learn about your business and truly want to introduce you to techniques to improve quality and efficiency. Most importantly, SuccessKPI tools can be used affordably by the smallest contact centers but scale up easily to thousands of users. Review collected by and hosted on G2.com.

What do you dislike about SuccessKPI?

The data and analytics tool has many "out of the box" reports, but there is a full-fledged business intelligence tool behind it that can be cumbersome, but not impossible, to learn. Review collected by and hosted on G2.com.

What problems is SuccessKPI solving and how is that benefiting you?

SuccessKPI is my "one stop" shop for all things contact center. I use their data and analytics platform to perform quality control on every call and produce a daily balanced scorecard which allows agents to police their own quality and we have a series of reports and dashboards that departments throughout the company use to measure and monitor contact center value. We're using their workforce management tool allows easy forecasting, scheduling and adherence management, and we have recently implemented their suite of artificial intelligence tools to provide a context-based knowledge tool, post-call wrap up summary and call-by-call coaching tips. While we don't use their "last mile" network monitoring tool since all our agents are onsite, we tested it and this would be a necessity if you have remote agents and need to see their network health and connectivity. Review collected by and hosted on G2.com.

Verified User in Telecommunications

Mid-Market (51-1000 emp.)

3/30/2026

"Useful Integration, but Room to Grow"

3/5

What do you like best about SuccessKPI?

What I like most about the product is how practical it is and how easy it is to use right from the start. The pre-defined dataset is especially helpful because it saves time and lets me focus on actually using the product immediately, rather than spending extra effort on setup or data preparation. On top of that, the UI is clean and easy to understand, so there’s no real need to tweak anything before getting value from it. Overall, it feels well designed, user-friendly, and ready to use out of the box, which makes the whole experience smooth and efficient. Review collected by and hosted on G2.com.

What do you dislike about SuccessKPI?

What I find less satisfying about the product is that the UI feels a bit outdated compared to modern tools, which affects the overall user experience. The available functionalities are also still quite limited, so it may not fully support more complex or flexible use cases. In addition, when external data is needed, it seems to require PS customization, which adds extra dependency, time, and cost. Overall, while the product may work for basic needs, there is still room for improvement in terms of usability, feature depth, and integration flexibility. Review collected by and hosted on G2.com.

What problems is SuccessKPI solving and how is that benefiting you?

Before using the product, our setup was fairly straightforward as an out-of-the-box solution, but it wasn’t integrated. Because of that, we had to rely on separate reports from multiple applications to get the full picture. After implementation, multiple data sources can now feed into the product automatically, which has made the overall process much more efficient and convenient. We no longer need to switch between different reporting tools, and that has improved visibility, reduced manual effort, and helped the team access information faster—all in one place. Review collected by and hosted on G2.com.